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Elevator service companies struggle to maintain organized records of clients, buildings, and technician details with manual systems causing confusion. There's no centralized way to onboard new clients, assign technicians to specific locations, or track technician certifications and specializations.
PSQUARE creates a unified Onboarding & Management System to register clients with complete building and elevator details, onboard technicians with certifications and expertise areas. The platform maintains linked profiles showing which technicians serve which clients, with role-based access for admins, supervisors, and field staff.
Critical elevator information like model numbers, installation dates, specifications, warranty details, and maintenance schedules are scattered across paper files and spreadsheets. Technicians can't access product manuals or service history when needed, causing delays and repeated issues.
PSQUARE builds a comprehensive Product Database System where each elevator is registered with complete specifications, installation documents, and linked to its client location. QR codes on elevators provide instant mobile access to product manuals, spare parts lists, maintenance history, and warranty information for technicians in the field.
Service requests come through phone calls, messages, and emails with no organized tracking system, leading to missed requests and unclear priorities. There's no way to schedule routine maintenance, track service status, or maintain a proper queue of pending and completed jobs.
PSQUARE develops a Service Request Management Platform where clients submit requests online with priority levels (routine/urgent/emergency), admins assign jobs to available technicians based on location and expertise. The system maintains a complete service queue with status tracking, scheduled maintenance calendars, and automated notifications for all stakeholders.
Companies have no visibility into technician field activities, with manual timesheets causing payroll disputes and no proof of site visits. There's no way to track what work was done, parts used, time spent, or verify that technicians actually visited the assigned locations.
PSQUARE creates a Technician Operations App with GPS-based check-in/check-out at client locations, digital service checklists and photo documentation. Technicians log work details, parts used, time spent, and issues found, with automatic timesheet generation and location verification providing complete transparency and accountability.
Elevator emergencies require immediate response but manual phone coordination causes dangerous delays, with no way to prioritize life-threatening situations. There's no direct communication with trapped passengers or real-time tracking of emergency response times for compliance.
PSQUARE implements an Emergency SOS System with one-click panic buttons in elevators that trigger instant alerts to the control center and nearest technicians. The platform enables two-way audio communication with trapped passengers, auto-dispatches emergency-certified technicians with GPS tracking, and logs complete response timelines for safety audits.
